All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one upon the following:
– Your order did not arrive due to circumstances inside the control of Our Store (i.e. sending the product to a wrong shipping address)
– Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by customs, delayed by a natural disaster).
– Other exceptional circumstances (i.e. Canvas Print with Color “No Framed” mean canvas will come rolled up ..)
If you did not receive the product within the guaranteed time (45 days not including 7 days processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*We will request proof of you in possession of the product and will examine every detail of the order and the product itself before a refund is submitted.
**You can submit a refund request within 15 days after the guaranteed delivery period (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first (Within 7 days after you receive the product) and we will guide you through the steps.
If you have been using the product for more than 7 days, we will reject your request.
Please do not send your purchase back to us unless we authorise you to do so.
If you receive a refund request from us, you will be responsible for all shipping costs incurred.